Who we help
Protection shaped around your technology business
- Software, SaaS and digital platform businesses
- Managed service providers and IT consultants
- Technology vendors, integrators and service firms
Coordinated coverage
Understand what each part of the program addresses
Cyber incident response
Review available forensic, legal, notification and recovery services after a covered event. Understand approved-provider requirements, consent conditions, reporting steps and how to contact the insurer’s response team.
Explore coverage →Technology E&O liability
Discuss allegations that your product or professional service failed and caused customer financial loss. Review service definitions, contractual liability provisions, exclusions and the relationship to cyber liability.
Explore coverage →Business interruption & dependencies
Ask what triggers coverage, which vendors qualify, how waiting periods work and how losses are measured. A cloud outage, system failure and malicious attack may receive different treatment.
Cybercrime & social engineering
Fraudulent instructions, impersonation and funds transfers may fall under separate insuring agreements, sublimits or exclusions. Review cyber and crime policies together; do not assume deepfake fraud is automatically covered or universally excluded.
Illustrative scenarios
Start with the loss you need to understand
Ransomware interrupts operations
Systems become unavailable and your team needs specialist help. Review incident response, restoration, interruption and extortion provisions, including applicable conditions and legal restrictions.
A service failure harms a customer
A faulty update disrupts a customer’s operations and it demands compensation. The technology E&O terms, your contract and the nature of the alleged loss shape the coverage questions.
A convincing impersonation diverts money
An employee follows a fraudulent payment instruction. Ask about verification procedures, voluntary-transfer exclusions, social engineering sublimits and any relevant AI-related wording.
These examples are discussion points, not promises of coverage.
Policy review
Questions to ask before binding
- Which events trigger privacy liability, response costs, interruption and technology E&O?
- What exclusions or sublimits apply to fraud, ransomware, vendor events and AI-related activity?
- Do cloud providers and other critical vendors meet the policy’s dependency definitions?
- What security controls must be in place, and do application answers reflect actual practices?
- How do retentions, waiting periods, defense costs and insurer consent requirements work?
Quote preparation
What to have ready
- Products, services, revenue, customer types and operating territories.
- Sample contracts, indemnities, service commitments and requested limits.
- Multi-factor authentication, endpoint protection, backup and recovery practices.
- Incident response procedures, privileged access controls and vendor dependencies.
- Data handled, prior incidents or claims, current policies and renewal date.
Start with what you have. Keep confidential records, credentials and sensitive personal data out of the initial inquiry form.
Contracts first
Review the requirement before you promise it
Share customer insurance requirements and exact endorsement wording before quoting or binding. Insurer approval, additional premium or revised contract terms may be needed. A certificate does not change your policy.
Common questions
Cyber & technology insurance FAQs
Do we need both cyber and technology E&O?
Many technology businesses have both security/privacy exposures and product/service performance exposures. Whether both coverages are appropriate depends on your operation; one policy label does not establish protection for every type of claim.
Does using a cloud provider remove our cyber exposure?
No. Your business can still face obligations to customers and losses when a provider has an incident. Review vendor contracts, shared responsibilities and the dependency provisions of your own insurance.
Are AI-generated fraud losses covered?
It depends on the actual policy. Review the fraud trigger, payment-verification conditions, exclusions and limits. Avoid relying on blanket statements that all cyber policies either cover or exclude deepfake fraud.
Can we get a quote without a complete security questionnaire?
You can start a conversation with basic information. Insurers may require questionnaires and additional evidence before offering terms or binding. Accurate answers are essential; a proposal request does not put coverage in force.
General information only. Availability and terms depend on underwriting. Coverage for any claim depends on the facts and the actual policy terms, conditions, exclusions and endorsements. Submitting an inquiry does not bind or change coverage.